Privacy Policy
Last updated: 31 August 2026
Lily Road respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, make an enquiry, use our website or interact with our advertising and social media.
Information We Collect
When you contact or enquire with Lily Road, we may collect information such as:
- Your name
- Email address
- Phone number
- Wedding or event date
- Wedding or event venue and location
- Event details and entertainment requirements
- Information you voluntarily provide when communicating with us
We may collect this information through our website, email, telephone, social media, online enquiry forms and advertising platforms such as Facebook and Instagram.
How We Use Your Information
We collect and use personal information for purposes related to providing our entertainment services, including:
- Responding to enquiries
- Checking availability for your wedding or event
- Providing quotes and entertainment options
- Communicating with you about a potential or confirmed booking
- Planning and administering confirmed events
- Providing customer service
- Improving our services, website and advertising
We only seek to collect information that is reasonably necessary for these purposes.
Facebook, Instagram and Online Advertising
If you submit an enquiry through a Facebook or Instagram lead form, the information you provide may be collected through Meta’s platforms and provided to Lily Road so that we can respond to your enquiry.
Meta may separately process information in accordance with its own privacy policies and terms.
Our website may also use analytics, cookies or advertising technologies provided by third-party services to help us understand website activity and measure or improve our advertising.
Sharing Your Information
We do not sell your personal information.
We may disclose information where reasonably necessary to operate our business or provide services to you. This may include service providers, technology platforms and, where relevant to a confirmed event, musicians, performers, contractors or suppliers involved in delivering your booking.
We may also disclose information where required or authorised by law.
Some third-party technology providers we use may process or store information outside Australia. The location and handling of that information is subject to the practices and policies of those providers.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using the systems and service providers we use to manage enquiries, communications, bookings and business administration.
We retain information for as long as reasonably necessary for our business, administrative and legal requirements.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We will respond to reasonable requests within an appropriate timeframe.
Marketing Communications
Where permitted, we may use contact information to communicate with you about Lily Road services or information relevant to your enquiry.
You may ask us at any time to stop sending you marketing communications.
Privacy Questions or Complaints
If you have a question, concern or complaint about how Lily Road has handled your personal information, please contact us.
Lily Road
Email: greg@lilyroad.com.au
Website: lilyroad.com.au
We will review privacy enquiries and complaints and respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.
The current version will be published on the Lily Road website with the date it was last updated.